What if the property owner refuses to create or provide an incident report?

A missing report does not determine whether you have a claim. Write down the date, time, exact location, condition that caused the fall, names of the people notified, and what they said. Keep any email or text confirming that you reported the event. Do not sign an incorrect account simply to obtain paperwork. If a personal injury claim proceeds, an attorney can request relevant business records through the claims process or formal discovery.